Terms and Conditions
These terms explain the rules for accessing and using Aapka PAN Center.
1. Acceptance of Terms
Aapka PAN Center is an independent private service-assistance platform. Our purpose is to present PAN-related information in a clear, organised and easy-to-understand manner for people who may need help understanding common processes, document requirements and service steps. The website is not an official portal of the Government of India, the Income Tax Department, Protean eGov Technologies Limited, UTIITSL or any other public authority. References to PAN, tax processes or third-party organisations are made only to explain the subject and do not imply ownership, endorsement, affiliation or official status. By accessing or using this website, you agree to these Terms and Conditions together with the Privacy Policy, Refund & Cancellation Policy and other notices that apply to a particular service. If you do not agree, you should not use the service.
2. Scope of the Platform
The platform provides private assistance, informational material and related digital features. It does not exercise statutory authority, issue PAN numbers, determine tax liability or guarantee the acceptance of any request. A service description may be updated to reflect operational, legal or technical changes. Users are responsible for checking the current description before proceeding.
3. User Eligibility and Authority
You must be legally capable of using the service and must provide information for yourself or for another person only when you have lawful authority to do so. You may not impersonate another person, create misleading records, use stolen documents or submit information that you know is false. Additional eligibility requirements imposed by an authorised authority remain applicable even if they are not repeated on every page of this website.
4. Accuracy of Information
You are responsible for reviewing names, dates, identifiers, addresses and supporting records before submission. Errors can lead to delay, rejection, additional charges or the need for a separate correction process. We may point out an obvious inconsistency but are not responsible for independently verifying every statement supplied by a user. Never alter a document in a deceptive manner or conceal material information required by an applicable process.
5. Accounts and Security
If the website provides an account, you are responsible for keeping login credentials confidential and for activity performed through your account unless applicable law provides otherwise. Use a strong password, protect your device and sign out after using a shared system. Do not attempt to access another user's account, bypass security controls, automate abusive requests or interfere with the operation of the website.
6. Fees and Payments
Any assistance fee charged by this private platform should be displayed before confirmation of payment. Such a fee may be different from statutory, authorised-provider, payment-gateway, delivery or other third-party charges. You should review the amount and purpose before paying. Payment confirmation can depend on banks or payment processors. Duplicate, failed, reversed or disputed transactions are handled according to available records and the Refund & Cancellation Policy.
7. External Processing
Some services depend on external websites, authorised providers, identity verification, payment networks, delivery partners or government systems. Their availability, rules and response times are outside our direct control. We do not guarantee approval, allotment, correction, dispatch, delivery or a fixed processing period. Maintenance, downtime, policy changes or verification requirements may affect completion even after our assistance work has begun.
8. Prohibited Use
You must not use the website for fraud, identity theft, unauthorised access, unlawful data collection, malicious code, harassment, infringement, misleading submissions or any activity that violates applicable law. You must not copy substantial portions of the website for a competing or deceptive service, falsely represent an affiliation with us, or attempt to defeat technical restrictions. We may restrict access when reasonably necessary to protect users, systems or legal compliance.
9. Intellectual Property
Original website text, layout, graphics, software elements and branding may be protected by applicable intellectual-property law. Limited personal use of public information does not transfer ownership. Government names, statutory terms and third-party marks remain the property of their respective owners. Our Copyright Policy provides additional information about permitted use and reporting alleged infringement.
10. Disclaimer and Limitation
Information is provided for general assistance and should not be treated as legal, tax or professional advice. While reasonable care may be taken in presenting information, we cannot promise that every page is complete, error-free or continuously available. To the extent permitted by applicable law, liability for indirect or consequential loss arising from factors outside our reasonable control is excluded. Nothing in these terms limits rights that cannot lawfully be excluded.
11. Changes and Termination
We may update these terms when services, technology, law or operational practices change. The current version published on the website applies from its stated or published effective time. We may suspend a feature for maintenance, security, misuse or compliance reasons. Users should retain relevant transaction records and review the current terms when returning to use a service after a significant period.
12. Contact and Interpretation
Questions about these terms may be sent through the Contact Us page. Headings are included for readability and do not change the meaning of the provisions. If one provision is found unenforceable, the remaining provisions should continue to operate to the extent permitted by law. Where an official rule conflicts with general assistance information on this site, the applicable official rule takes priority.
13. Responsible Online Conduct
Users should approach identity-related online services carefully. Verify the website address, protect account credentials and avoid entering information on a device that appears compromised. Do not attempt to manipulate forms, interfere with other users, probe the system for vulnerabilities or use automated traffic in a way that degrades service. A user who discovers a genuine security concern should report it responsibly rather than exploit it. We may use reasonable security, logging and anti-abuse measures to protect the platform. Access restrictions may be applied where activity presents a security, legal or operational risk. These measures do not guarantee uninterrupted availability, and maintenance or emergency work may temporarily affect features. Continued use of the website should always remain consistent with applicable law, these terms and any service-specific instruction displayed at the time of the request.