Refund & Cancellation Policy
Read how cancellation requests, duplicate payments and eligible refunds are generally handled.
1. Purpose
Aapka PAN Center is an independent private service-assistance platform. Our purpose is to present PAN-related information in a clear, organised and easy-to-understand manner for people who may need help understanding common processes, document requirements and service steps. The website is not an official portal of the Government of India, the Income Tax Department, Protean eGov Technologies Limited, UTIITSL or any other public authority. References to PAN, tax processes or third-party organisations are made only to explain the subject and do not imply ownership, endorsement, affiliation or official status. This policy explains the general approach to cancellation and refund requests for assistance services purchased directly from Aapka PAN Center. It does not control refunds owed by a separate government authority, bank, payment provider or third-party service.
2. Review Before Payment
Users should review the selected service, entered information, displayed amount and applicable conditions before making payment. Our assistance fee, where charged, may be separate from an official, statutory, delivery or third-party fee. Completing payment indicates a request to begin the selected service subject to these terms and any service-specific information displayed at checkout.
3. Cancellation Requests
A cancellation request should be made as soon as possible. Whether cancellation is available can depend on whether work has started, information has been processed, an external request has been initiated or non-refundable costs have already been incurred. Sending a cancellation message does not automatically reverse a transaction. We will review the status and available records before confirming the outcome.
4. Duplicate Payments
If the same service appears to have been paid more than once because of a technical issue or repeated payment attempt, contact support with the relevant transaction references, date and amount. Do not send card PINs, CVVs, passwords or OTPs. After verification, an eligible duplicate amount may be refunded or adjusted as appropriate, subject to payment-provider records and any amount already applied to a separate valid service.
5. Failed or Pending Payments
A payment shown as failed or pending may still require reconciliation with the payment processor or bank. Users should avoid immediately making repeated payments unless necessary. If money has been debited but our system has not confirmed the transaction, provide the transaction reference through support. Bank or gateway settlement times are outside our direct control, and some reversals may occur automatically.
6. When a Refund May Be Considered
A refund may be considered when a duplicate payment is verified, when a paid service cannot be initiated due to a problem attributable to our platform, or in another circumstance expressly stated for the relevant service. Eligibility depends on the facts and available records. A refund is not guaranteed merely because a user changes their mind after substantial processing has begun or because an external authority does not approve a request.
7. Non-Refundable Situations
To the extent permitted by applicable law, charges may be non-refundable where the requested assistance has already been substantially performed, an external submission has been made, third-party or statutory costs have been incurred, the user supplied incorrect information, or the outcome depends on an authority that rejects or delays the request. This section does not remove any mandatory consumer right that applies under law.
8. Incorrect User Information
Users are responsible for checking information before submission. If a request cannot proceed or must be repeated because the user entered incorrect, incomplete or inconsistent information, additional work or fees may be required. Refund eligibility will depend on whether the original service work and external costs have already been incurred. Contact support before making a second payment if you are unsure.
9. Processing of Approved Refunds
An approved refund is normally returned through an available method consistent with the original transaction or another lawful method communicated by support. Actual credit time can depend on banks and payment processors. We cannot promise instant settlement after a refund is initiated. Keep the refund reference and allow the reasonable processing period communicated for the transaction.
10. How to Request Review
Contact us with your account or service reference, transaction ID, payment date, amount and a brief explanation of the request. Include only the information necessary to locate the transaction. We may ask for reasonable evidence of debit or duplicate payment. Do not send full card details, banking passwords or OTPs. Incomplete requests may take longer because the relevant transaction cannot be identified.
11. External Authority Outcomes
A rejection, objection, verification request or delay by an external authority does not by itself mean that our assistance fee must be refunded, particularly where the requested assistance was already performed. We do not sell guaranteed PAN approval. Users should distinguish the quality and completion of our assistance work from the independent decision of an authorised authority.
12. Changes and Contact
We may update this policy to reflect changes in services, payment systems or applicable requirements. The version in effect when a transaction is made will be considered together with any service-specific terms displayed at that time, subject to applicable law. Questions should be sent through the Contact Us page with the minimum information necessary for review.
13. Keeping Useful Payment Records
Users should keep a receipt, transaction reference or screenshot of the final payment status when completing a paid service. A clear record helps distinguish a successful transaction from a pending or reversed one and can speed up support review. If a bank shows a debit while the website shows failure, allow for normal reconciliation and contact support with the reference rather than sharing confidential account credentials. Do not initiate a chargeback and a direct refund request simultaneously without explaining the situation, because overlapping processes can complicate reconciliation. Where a refund is approved, keep the refund reference until the amount appears in the relevant account. Payment records should be stored securely because they can contain personal or transaction information. These practices do not change refund eligibility but make it easier to establish what occurred.